FAQ
When will my order ship?
Orders are processed within 2-3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
How do I track my order?
Once your order ships, you’ll receive an email containing your tracking number. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
Do you offer free shipping?
Yes. We offer complimentary standard shipping on domestic orders of $75 or more (after discounts, before taxes).
What if I entered the wrong shipping address?
Please double-check your address at checkout. If an incorrect address is provided and the package is returned to us, additional shipping fees will apply to resend the order.
If you notice an address error immediately after placing your order, please email us as soon as possible at glimmersandlace@gmail.com and we will do our best to assist before the order ships.
What if my package is delayed?
Shipping timeframes are estimates provided by the carrier and may occasionally experience delays due to weather, holidays, or carrier disruptions. We appreciate your patience during these situations.
What if my package is lost or stolen?
Once a package is marked as delivered by the carrier, Glimmers & Lace is not responsible for lost or stolen items. We recommend shipping to a secure location and contacting the carrier directly if you experience delivery issues.
Can I modify or cancel my order?
If you need to make a change, please contact us immediately at glimmersandlace@gmail.com. We are unable to modify or cancel orders once they have been processed or shipped.
Do you offer refunds?
At this time, we do not offer refunds to the original payment method. Returns are eligible for store credit only.
How do I start a return?
Please contact us at glimmersandlace@gmail.com with your order number to initiate a return.
Are return shipping fees covered?
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
I need my item for my wedding — when should I order?
We recommend placing your order at least 2–3 weeks before your event to allow for processing and shipping time.
For last-minute orders, we suggest selecting Express Shipping and contacting us before purchasing to confirm availability.
What if stones or crystals become loose?
Due to the nature of delicate embellishments and the transit process, occasional loosening of stones may occur. If this happens, please contact us and we will guide you through care instructions.
Custom Orders
Do you offer custom bridal accessories?
Yes — we are open to select custom design inquiries.
As a boutique bridal brand, we may accommodate custom requests depending on availability of materials, inventory, and production timing.
How does the custom design process work?
Our custom pieces begin with a consultation process. We take the time to get to know you — your personal style, your wedding aesthetic, and the overall vision for your day.
During this process, we may:
- Review examples of our previous work
- Discuss preferred materials and embellishments
- Explore color tones and finishes
- Align on overall scale, detail, and styling
From there, we thoughtfully create a piece that is completely tailored to you.
Is there a minimum for custom orders?
Yes. Custom orders require a $150 minimum purchase.
This reflects the time, materials, and personalized attention dedicated to each design.
How long does a custom order take?
Custom pieces typically require 2–3 weeks for processing, though timelines may vary depending on:
- Availability of materials
- Inventory sourcing
- Seasonal demand
- Design complexity
In some cases, production may take longer. We recommend reaching out well in advance of your event to allow for adequate timing.
Are custom pieces eligible for return?
Because custom designs are created specifically for you, they are considered final sale and are not eligible for return, exchange, or store credit.
Do you offer gift cards?
Yes. We offer digital gift cards that are delivered via email and can be used toward any purchase on our website.
Do you ship internationally?
We currently offer domestic U.S. shipping only. International shipping options may be introduced in the future.
If you can’t find the answer you’re looking for, please reach out to us at glimmersandlace@gmail.com, we’re happy to help.